FAQ
About ChillMate™
ChillMate™ is a portable medication cooler for insulin, GLP-1 pens, cartridges and small vials. It uses active cooling (no frozen gel packs), shows the current cooler temperature on a display, and lets you set the cooling level from 0–18°C (32–64°F).
No. No frozen packs are needed for active cooling while ChillMate is powered.
Step 1: Power on. Long-press the power button to turn ChillMate™ on or off.
Step 2: Set the temperature. Tap the temperature button to set the temperature that matches your medication's storage instructions.
Step 3: Place your medication inside. Put in your pens, cartridges, or small vials that fit inside the chamber.
The stated runtime is 8–10 hours on battery, depending on settings, environment and use. The battery is replaceable, and you can power ChillMate from a car, a wall outlet or a compatible power bank for longer journeys.
The inside of the chamber is 20 cm (7.9 in) tall and 5 cm (2.0 in) in diameter. Reference loads are up to 5–7 pens, up to 20 cartridges, or about 9 small vials (these are alternative loads, not combined). Actual fit varies with the size, cap shape and packaging of your medication, so please measure your pen against the 20 cm × 5 cm chamber before ordering. If you are unsure, email hello@orynwell.com with the product name and we will help you check.
Follow your medication's storage instructions or ask your pharmacist. The 0–18°C setting range is not a recommended range for every medication.
The display shows the current cooler temperature, not a record of temperatures throughout your journey.
ChillMate's battery is 10,400 mAh × 3.7 V = 38.48 Wh, well below the 100 Wh limit for rechargeable batteries in carry-on baggage, and there are no frozen gel packs to keep frozen through security. Airline rules can change, so check with your airline before you travel.
Not always. A basic ice-pack cooler may be enough for short errands, quick pharmacy pickups, or short drives.
ChillMate™ is a better fit if you are away for many hours, can't be sure what temperature your medication is facing, carry expensive medication, rely on hotel fridges, want to see the temperature instead of guessing, or do not want to depend on frozen gel packs.
Orders, shipping and returns
Processing takes 1–2 business days, and delivery takes 5–12 business days after dispatch. Orders under $120 pay $8.90 shipping; orders of $120 or more ship free. All orders ship with fully tracked delivery, and your tracking number is emailed automatically once the order is dispatched.
You can follow your parcel any time on our Track Your Order page.
You have 90 days from the date your order is delivered to request a return, and you may open and reasonably test the product during this period. To qualify, the product must include all original components and accessories, must not be intentionally damaged or altered, and must come with proof of purchase. Original packaging is preferred but not required. Sale and promotional items are included.
Please contact us before sending anything back.
Email hello@orynwell.com with your full name, order number, the product, and the reason for the return (add photos or videos if it arrived damaged, defective or incorrect). If your return is accepted we will send the return instructions and the return address. Products sent back without contacting us first may not be accepted or may be delayed.
For a change of mind or a return under the 90-day guarantee, the customer pays return shipping, and the original delivery charge is not refunded for voluntary returns. We do not charge a restocking fee. If the product arrived damaged, defective or incorrect, you do not pay: once we confirm the issue we may offer a replacement, replacement parts, a prepaid return label, reimbursement of reasonable return shipping, or a full or partial refund. Local consumer law may give you additional rights.
Contact us as soon as possible at hello@orynwell.com with your order number and clear photos or videos showing the issue.
Contact us as soon as possible, ideally within 12 hours of ordering, because orders can be processed and shipped quickly. Cancellations that succeed are refunded less a 10% cancellation fee covering processing, packing and labor. If the parcel has already shipped and cannot be intercepted, the order cannot be cancelled, but you can request a return after delivery under the 90-day guarantee. Customers in the EU and UK may also have a statutory 14-day right to cancel after delivery.
Email hello@orynwell.com or use the contact form. We typically respond within 12 hours.
Read Is Orynwell legit? for who we are, how to reach us, how orders ship, and exactly how our guarantee works.
Still have a question?
Email hello@orynwell.com. We typically respond within 12 hours.
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